Antonio's Dried Raw Organic Multifloral Bee Pollen - 225g
- Regular price
- EUR 21,95
- Sale price
- EUR 21,95
- Regular price
-
EUR
Our Returns and Refund Policy
This policy applies to our retail orders only. If you are a trade customer, please contact us directly.
HOW DO I MAKE A RETURN?
If your order arrives and there is a problem then please email us at info@therawhoneyshop.com or call us on 01273 682109. Include your order number if possible and details of the problem. If it is necessary to return the order, the product must be returned to us unopened and in the same condition as when it arrived. So please re-pack it with care using the original packaging or a suitable alternative and we can supply you with a freepost label. If we need to issue a refund, once we have the package back with us, we will issue you a full refund or replacement.
IMPORTANT: If your order has arrived damaged, then please dispose of any broken jars and glass safely and quickly. Please do not attempt to wash or clean the jars as there may be small chips that can cause cuts.
Contact us at info@therawhoneyshop.com and let us know the details, including your order number and if possible, attach pictures. These are helpful for us in terms of improving our processes and for any claims we may make against the carrier.
We will resolve this issue by either sending you a new product straight away or refunding your order in full.
If your order is a large tin or tub weighing over 1kg and arrives damaged:-
Unfortunately, we cannot accept returns on tins or tubs of over 1kg. If your tub or tin arrives slightly damaged and leaking, we are happy to give you a partial refund on the amount of honey you feel has been lost. Unfortunately, we cannot replace whole tins or tubs unless more than 50% of the honey has been lost. We would then request you send us pictures so that we can assess the damage and agree the replacement.
Sale items are sold as per the description and we cannot accept any returns.
We hope that you will never be unhappy with any honey that you buy from us, but if on the rare occasion that this does happen, please do get in touch with us as soon as you can, and we will be happy to find a solution for you.
Our Returns Policy
If there is a problem with your honey - provided no seals have been broken and the product has not been opened (i.e.: it must be in 'new' condition) you can return your honey to us up to 35 days after you have made your order. Excluding sale items which are sold as per the description and cannot be returned.
We will process your refund within 14 days of having received the returned good(s) or proof of having returned the goods (for example, a proof of postage receipt from the post office), You will be refunded for the full cost of the product(s) as well as any original shipping fees paid.
If you are returning part of a larger order, you may only be refunded a portion of any shipping fees paid.
Please note we cannot issue refunds or replacements for honey because it has crystallised.
We indicate on the website the state of each honey - either runny or crystallised but this information is based on the best of our knowledge and the state can change quickly – particularly in the colder months of the year. The crystallisation process is completely natural (even processed honey will crystallise eventually). If we have indicated that the state is runny and it is crystallised when you receive it - this simply means that it has crystallised quicker than we expected, which can happen. It does not indicate that there is a problem with the honey and therefore is not covered by our returns policy.
Please note that refunds on items bought as gifts can only be issued to the original purchaser.
The Raw Honey Shop reserves the right to apply and interpret this extended returns policy as it decides is most appropriate.
Consumer Contracts Regulations
If you have purchased our products online or over the phone, you will be covered by the statutory Consumer Contracts Regulations.
Consumer Contracts Regulations do not apply to perishable items (eg: fresh royal jelly and fresh bee pollen) or goods with a seal for health protection and hygiene reasons that's been broken.
If the item(s) you receive is somehow faulty or otherwise not as described, your right to return your item(s) is covered under the Consumer Rights Act 2015.
If you have any questions or need assistance with this, please contact us at info@therawhoneyshop.com or call on +44 (0) 1273 682109.
Antonio's dried organic multifloral pollen has a deep and rich taste, earthy and creamy with sweetness and hint of bitterness, very unusual the first time you have it, but you become more accustomed with it in time, tastiest mixed in warm water.
Colour: This particular pollen is orange and yellow and has the occasional green and red grain.
What Does Multifloral Bee Pollen Taste Like?: This is an earthy and rich pollen, it has a sweet yet potent taste which is a little hard to describe. It is collected from the bees who feed on the mixed flora in the northern wilderness of Madrid. It is mostly small orange grains with occasional green and red one, it has a fairly strong taste, more potent than honey, but can be taken with warm water or a meal. This has been naturally dried to help retain its beneficial properties.
Pollen Facts: Long ago the Greeks and Romans called natural bee pollen "the life-giving dust" or the secret "ambrosia" eaten to acquire eternal youth. Pollen was entombed with pharaohs, it was used by the American Indians, and for centuries by tribes in China. Bees have pollen sacks which they collect the pollen in to take back to the hive, the brood need a lot of protein to aid their growth, for short periods of time the beekeepers harvest the pollen by placing small brushes at the entrance of the hive, this brushes off the pollen grains and are temporarily collected, the bees are then left to collect without interference again.
Where does the pollen come from?: This variety of multifloral pollen comes from the northern mountains of Madrid, a beautiful wild and unspoiled landscape.
What about the plant the pollen comes from?: The pollen comes from bees feedingon wild flowers and flora of northern Madrid. They are vast amongst the mountainous regions, there are Spring narcissi, Crocuses, Lavenders, Brimeura, Gagea and Romulea just to name a few!
Common Uses: Pollen has been used throughout the ages as a source of food and nourishment as it provides a good source of protein as well as b vitamins directly from the plants and assisted by the bees natural enzymes.
Who produces the pollen?: This multifloral pollen honey variety comes from Antonio, a 4th generation beekeeper who takes pride in producing honey in a traditional way without adding or taking away anything.
Important - Allergies:
If you are affected by hay-fever, then bee pollen can cause an allergic reaction. If you are in any doubt it is advisable to take just a few grains initially and then wait to see if you have any problems. If not, you can then gradually increase the dosage until you are sure it is not affecting you




