Raw Arbutus Honey - 1kg Runny
- Regular price
- GBP 24.99
- Sale price
- GBP 24.99
- Regular price
-
GBP
Our Returns and Refund Policy
This policy applies to our retail orders only. If you are a trade customer, please contact us directly.
HOW DO I MAKE A RETURN?
If your order arrives and there is a problem then please email us at info@therawhoneyshop.com or call us on 01273 682109. Include your order number if possible and details of the problem. If it is necessary to return the order, the product must be returned to us unopened and in the same condition as when it arrived. So please re-pack it with care using the original packaging or a suitable alternative and we can supply you with a freepost label. If we need to issue a refund, once we have the package back with us, we will issue you a full refund or replacement.
IMPORTANT: If your order has arrived damaged, then please dispose of any broken jars and glass safely and quickly. Please do not attempt to wash or clean the jars as there may be small chips that can cause cuts.
Contact us at info@therawhoneyshop.com and let us know the details, including your order number and if possible, attach pictures. These are helpful for us in terms of improving our processes and for any claims we may make against the carrier.
We will resolve this issue by either sending you a new product straight away or refunding your order in full.
If your order is a large tin or tub weighing over 1kg and arrives damaged:-
Unfortunately, we cannot accept returns on tins or tubs of over 1kg. If your tub or tin arrives slightly damaged and leaking, we are happy to give you a partial refund on the amount of honey you feel has been lost. Unfortunately, we cannot replace whole tins or tubs unless more than 50% of the honey has been lost. We would then request you send us pictures so that we can assess the damage and agree the replacement.
Sale items are sold as per the description and we cannot accept any returns.
We hope that you will never be unhappy with any honey that you buy from us, but if on the rare occasion that this does happen, please do get in touch with us as soon as you can, and we will be happy to find a solution for you.
Our Returns Policy
If there is a problem with your honey - provided no seals have been broken and the product has not been opened (i.e.: it must be in 'new' condition) you can return your honey to us up to 35 days after you have made your order. Excluding sale items which are sold as per the description and cannot be returned.
We will process your refund within 14 days of having received the returned good(s) or proof of having returned the goods (for example, a proof of postage receipt from the post office), You will be refunded for the full cost of the product(s) as well as any original shipping fees paid.
If you are returning part of a larger order, you may only be refunded a portion of any shipping fees paid.
Please note we cannot issue refunds or replacements for honey because it has crystallised.
We indicate on the website the state of each honey - either runny or crystallised but this information is based on the best of our knowledge and the state can change quickly – particularly in the colder months of the year. The crystallisation process is completely natural (even processed honey will crystallise eventually). If we have indicated that the state is runny and it is crystallised when you receive it - this simply means that it has crystallised quicker than we expected, which can happen. It does not indicate that there is a problem with the honey and therefore is not covered by our returns policy.
Please note that refunds on items bought as gifts can only be issued to the original purchaser.
The Raw Honey Shop reserves the right to apply and interpret this extended returns policy as it decides is most appropriate.
Consumer Contracts Regulations
If you have purchased our products online or over the phone, you will be covered by the statutory Consumer Contracts Regulations.
Consumer Contracts Regulations do not apply to perishable items (eg: fresh royal jelly and fresh bee pollen) or goods with a seal for health protection and hygiene reasons that's been broken.
If the item(s) you receive is somehow faulty or otherwise not as described, your right to return your item(s) is covered under the Consumer Rights Act 2015.
If you have any questions or need assistance with this, please contact us at info@therawhoneyshop.com or call on +44 (0) 1273 682109.
Awarded a coveted Two-Star Prize in the Great Taste Awards 2021
According to the judges: "A dark honey with an intense aroma. The taste really hits you with a burnt caramel flavour which has an almost smoky after effect, reminiscent of molasses. A really unusual honey, the likes of which we had never tasted before.
A rich dark honey with a wonderful deep colour and aroma. There is a slight cloudiness which adds to the appeal. The flavour is full bodied with caramel notes, a great length of flavour and complexity that deserves to be commended.
A lightly viscous, smokey, deeply bitter honey - clearly arbutus and highly characterful. Happily the floral notes are as persistent as the bitter tones - indeed, its persistence is remarkable. An even, mouthfilling delivery throughout - this is an excellent example."
WARNING: If you have not had arbutus honey previously, we would recommend trying a tester before purchasing a full-size jar as the flavour is quite bitter.*
Rossend's raw arbutus honey is an incredibly unique type of honey. Alongside its honey sweetness, it is quite bitter, like strong dark coffee or very dark chocolate. It has a beautiful after taste, but many are surprised by its initial flavour. It is one of the most overt tasting varieties we have experienced! Very light in consistency but very dark brown in colour. This is a connoisseur variety for those with a love of unique and potent honey.
Colour: This particular honey is a very dark brown when runny with a shade of purple and a hint of deep red in the light. The colour lightens significantly when crystalised to something similar to a coffee with a splash of milk. It often separates into distinct runny and crystalised layers.
Where does the honey come from? Our arbutus honey comes from Catalonia in Spain. The Catalonian Pyrenees are known for their pristine forests, high peaks and heavenly meadows, rushing rivers, winding streams and thundering waterfalls.
Who produces this honey? This arbutus honey comes from Rossend. He treats honey like an art form and you can really tell. It has such a perfect consistency and the varieties range from very subtle to very overt. He has won many awards for his honey including from the well renowned iTQi (International Taste and Quality Institute) who rated several of his honey varieties at the top level in the superior taste award category.
What about the plant the honey comes from? The Arbutus unedo bush is an evergreen, also known as madrono in Spanish and is nicknamed 'strawberry tree' due to its fruit, which look a bit like strawberries. However, these berries are not overly sweet, leaning more to acidic, but they are apparently very refreshing. The fruit of this bush is sometimes used in traditional Chinese medicine.
Common uses: Arbutus honey is known as a gourmet honey by connoisseurs and those with adventurous tastes, so it really adds a unique flavour to dishes. Savoury foods really benefit from its rich, bittersweet taste.
Arbutus honey facts: Arbutus honey is a rare variety, which is only found in good quantity in 3 places in the world - Portugal, Sardinia and Greece, and it's one of the most potent tasting varieties you can find. It contains homogentisic acid, which gives it its brown pigment as well as other unique properties. Arbutus honey is also being researched by scientists for potential chemopreventive treatments for colon cancer.
Crystallisation:- Please know that raw honey does crystallise and is a natural process of raw honey (therefore we cannot except returns on honey that may have crystallised). We indicate on the website the state of each honey - either runny or crystallised but be aware this is to the best of our knowledge and the state can change quickly. If you want your honey runny and it has crystallised it's very easy to return it to runny go to this link Runny Honey or see this section under our FAQ's Why Is My Honey Crystallised?
We only supply raw honey because we believe this is how all honey should be. If you don't want your honey to crystallise then raw honey probably isn't for you.
For more information on why honey sets visit this article and for a more scientific explanation go to wikipedia.org, search ‘honey’ and then go to the section headed ‘Physical and chemical properties’. https://en.wikipedia.org/wiki/Honey
About Us - Here at The Raw Honey Shop we take honey very seriously and we believe honey should be RAW, unpasteurised and 100% natural. Since 2008 we've been introducing our customers to a whole new world of pure all natural unpasteurised raw honey. With a product catalogue consisting of over 30 different raw and organic honeys we have a variety to suit all tastes.
Thank you for visiting our shop and we look forward to introducing you to a world of raw, pure and truly wonderful natural honey, the way the bees would want it!
*Product photo is representative of this product. Honey colour and texture may vary. The video shows the honey in its runny state. Please check the product title and description for accurate contents.*





