Fresh Raw Organic Chestnut Bee Pollen - 200g
- Regular price
- SEK 382
- Sale price
- SEK 382
- Regular price
-
SEK
Our Returns and Refund Policy
This policy applies to our retail orders only. If you are a trade customer, please contact us directly.
HOW DO I MAKE A RETURN?
If your order arrives and there is a problem then please email us at info@therawhoneyshop.com or call us on 01273 682109. Include your order number if possible and details of the problem. If it is necessary to return the order, the product must be returned to us unopened and in the same condition as when it arrived. So please re-pack it with care using the original packaging or a suitable alternative and we can supply you with a freepost label. If we need to issue a refund, once we have the package back with us, we will issue you a full refund or replacement.
IMPORTANT: If your order has arrived damaged, then please dispose of any broken jars and glass safely and quickly. Please do not attempt to wash or clean the jars as there may be small chips that can cause cuts.
Contact us at info@therawhoneyshop.com and let us know the details, including your order number and if possible, attach pictures. These are helpful for us in terms of improving our processes and for any claims we may make against the carrier.
We will resolve this issue by either sending you a new product straight away or refunding your order in full.
If your order is a large tin or tub weighing over 1kg and arrives damaged:-
Unfortunately, we cannot accept returns on tins or tubs of over 1kg. If your tub or tin arrives slightly damaged and leaking, we are happy to give you a partial refund on the amount of honey you feel has been lost. Unfortunately, we cannot replace whole tins or tubs unless more than 50% of the honey has been lost. We would then request you send us pictures so that we can assess the damage and agree the replacement.
Sale items are sold as per the description and we cannot accept any returns.
We hope that you will never be unhappy with any honey that you buy from us, but if on the rare occasion that this does happen, please do get in touch with us as soon as you can, and we will be happy to find a solution for you.
Our Returns Policy
If there is a problem with your honey - provided no seals have been broken and the product has not been opened (i.e.: it must be in 'new' condition) you can return your honey to us up to 35 days after you have made your order. Excluding sale items which are sold as per the description and cannot be returned.
We will process your refund within 14 days of having received the returned good(s) or proof of having returned the goods (for example, a proof of postage receipt from the post office), You will be refunded for the full cost of the product(s) as well as any original shipping fees paid.
If you are returning part of a larger order, you may only be refunded a portion of any shipping fees paid.
Please note we cannot issue refunds or replacements for honey because it has crystallised.
We indicate on the website the state of each honey - either runny or crystallised but this information is based on the best of our knowledge and the state can change quickly – particularly in the colder months of the year. The crystallisation process is completely natural (even processed honey will crystallise eventually). If we have indicated that the state is runny and it is crystallised when you receive it - this simply means that it has crystallised quicker than we expected, which can happen. It does not indicate that there is a problem with the honey and therefore is not covered by our returns policy.
Please note that refunds on items bought as gifts can only be issued to the original purchaser.
The Raw Honey Shop reserves the right to apply and interpret this extended returns policy as it decides is most appropriate.
Consumer Contracts Regulations
If you have purchased our products online or over the phone, you will be covered by the statutory Consumer Contracts Regulations.
Consumer Contracts Regulations do not apply to perishable items (eg: fresh royal jelly and fresh bee pollen) or goods with a seal for health protection and hygiene reasons that's been broken.
If the item(s) you receive is somehow faulty or otherwise not as described, your right to return your item(s) is covered under the Consumer Rights Act 2015.
If you have any questions or need assistance with this, please contact us at info@therawhoneyshop.com or call on +44 (0) 1273 682109.
- Cold pressed
- Unpasteurised
- Certified Organic
- Wilderness Pollen
- Artisan beekeeper
Luisa's Fresh Organic Chestnut Bee Pollen: Luisa's bees collect the nutritious pollen from within the wild forests of Asturias - a green and unspoilt area in the North of Spain. Bee pollen contains a wide variety of long-chain fatty acids, vitamins, minerals and trace elements as well as enzymes from the bees themselves. Fresh pollen has more available nutrients than dried pollen, and because it isn't hardened from being dried, the body can more readily absorb the natural goodness without needing to be reconstituted.
On the flavour: This pollen has a slight bitterness to it along with a beautiful floral flavour with deep earthy notes.
Who produces this pollen? Luisa and her daughter Olaya, head up this raw honey operation, taking care of the bees harvesting the honey and manging the business. Their Fresh Organic Chestnut Bee Pollen is particularly good, demonstrating their commitment to the purity and quality of their products.
Where is this pollen from?: Located in Asturias, Spain, their bees forage in lush remote forests and on wild mountains, producing some of the finest honeys we have found!
Common uses: Pollen has been used throughout the ages as a source of food and nourishment. It can be used as a topping for yoghurt or cereal, blended into smoothies, mixed into salad dressings and many other uses so long as it is not heated, which would damage some of the nutrients.
Pollen facts: Long ago, the Greeks and Romans called natural bee pollen "the life-giving dust" or the secret "ambrosia", which was eaten to acquire eternal youth. Pollen was entombed with pharaohs, used by the American Indians, and for centuries by tribes in China. Bees have pollen sacks, which they collect the pollen in to take back to the hive. The brood needs a lot of protein to aid its growth, and so for short periods of time the beekeepers harvest the pollen by placing small brushes at the entrance of the hive. This brushes off the pollen grains, which are collected, and the bees are then left to collect without further interference.
Important notices:
Allergies:
If you are affected by hay fever, then bee pollen can cause an allergic reaction. If you are in any doubt it is advisable to take just a few grains initially and then wait to see if you get a reaction. If you don't, gradually increase the dosage until you are sure it is not negatively affecting you.
Transit:
Fresh and Frozen items are sent in insulated boxes with an ice pack to keep them cool. While in transit, the items may defrost. This is normal and will not harm the quality of the items. Fresh items are safe to remain in transit for up to one week and can be used as normal once received.
As soon as you receive it, be sure to put it either into the fridge for immediate use or the freezer for later use.
Returns:
Due to its perishable nature, this product is not eligible for returns unless faulty.
About Us - Here at The Raw Honey Shop we take honey very seriously and we believe honey should be RAW, unpasteurised and 100% natural. Since 2008 we've been introducing our customers to a whole new world of pure all natural unpasteurised raw honey. With a product catalogue consisting of over 30 different raw and organic honeys we have a variety to suit all tastes.
Thank you for visiting our shop and we look forward to introducing you to a world of raw, pure and truly wonderful natural honey, the way the bees would want it!


