Miel de bruyère crémeux biologique brut - 960 g - Filtré grossièrement, non pasteurisé et riche en enzymes Creamed
- Prix habituel
- EUR 32,95
- Prix de vente
- EUR 32,95
- Prix habituel
-
EUR
Our Returns and Refund Policy
This policy applies to our retail orders only. If you are a trade customer, please contact us directly.
HOW DO I MAKE A RETURN?
If your order arrives and there is a problem then please email us at info@therawhoneyshop.com or call us on 01273 682109. Include your order number if possible and details of the problem. If it is necessary to return the order, the product must be returned to us unopened and in the same condition as when it arrived. So please re-pack it with care using the original packaging or a suitable alternative and we can supply you with a freepost label. If we need to issue a refund, once we have the package back with us, we will issue you a full refund or replacement.
IMPORTANT: If your order has arrived damaged, then please dispose of any broken jars and glass safely and quickly. Please do not attempt to wash or clean the jars as there may be small chips that can cause cuts.
Contact us at info@therawhoneyshop.com and let us know the details, including your order number and if possible, attach pictures. These are helpful for us in terms of improving our processes and for any claims we may make against the carrier.
We will resolve this issue by either sending you a new product straight away or refunding your order in full.
If your order is a large tin or tub weighing over 1kg and arrives damaged:-
Unfortunately, we cannot accept returns on tins or tubs of over 1kg. If your tub or tin arrives slightly damaged and leaking, we are happy to give you a partial refund on the amount of honey you feel has been lost. Unfortunately, we cannot replace whole tins or tubs unless more than 50% of the honey has been lost. We would then request you send us pictures so that we can assess the damage and agree the replacement.
Sale items are sold as per the description and we cannot accept any returns.
We hope that you will never be unhappy with any honey that you buy from us, but if on the rare occasion that this does happen, please do get in touch with us as soon as you can, and we will be happy to find a solution for you.
Our Returns Policy
If there is a problem with your honey - provided no seals have been broken and the product has not been opened (i.e.: it must be in 'new' condition) you can return your honey to us up to 35 days after you have made your order. Excluding sale items which are sold as per the description and cannot be returned.
We will process your refund within 14 days of having received the returned good(s) or proof of having returned the goods (for example, a proof of postage receipt from the post office), You will be refunded for the full cost of the product(s) as well as any original shipping fees paid.
If you are returning part of a larger order, you may only be refunded a portion of any shipping fees paid.
Please note we cannot issue refunds or replacements for honey because it has crystallised.
We indicate on the website the state of each honey - either runny or crystallised but this information is based on the best of our knowledge and the state can change quickly – particularly in the colder months of the year. The crystallisation process is completely natural (even processed honey will crystallise eventually). If we have indicated that the state is runny and it is crystallised when you receive it - this simply means that it has crystallised quicker than we expected, which can happen. It does not indicate that there is a problem with the honey and therefore is not covered by our returns policy.
Please note that refunds on items bought as gifts can only be issued to the original purchaser.
The Raw Honey Shop reserves the right to apply and interpret this extended returns policy as it decides is most appropriate.
Consumer Contracts Regulations
If you have purchased our products online or over the phone, you will be covered by the statutory Consumer Contracts Regulations.
Consumer Contracts Regulations do not apply to perishable items (eg: fresh royal jelly and fresh bee pollen) or goods with a seal for health protection and hygiene reasons that's been broken.
If the item(s) you receive is somehow faulty or otherwise not as described, your right to return your item(s) is covered under the Consumer Rights Act 2015.
If you have any questions or need assistance with this, please contact us at info@therawhoneyshop.com or call on +44 (0) 1273 682109.
Miel de bruyère crémeux biologique brut - 960 g - Filtré grossièrement, non pasteurisé et riche en enzymes
Le miel de bruyère cru est un miel d'arbuste au goût incroyablement profond, dont la profondeur de saveur rappelle celle du chocolat noir ou du thé noir. Il provient des abeilles qui se nourrissent des arbustes de bruyère de basse altitude que l'on trouve sur le terrain montagneux des Asturies. Bien qu'il ne provienne pas d'un arbre, le miel de bruyère a des propriétés similaires à celles d'un miel d'arbre, à savoir son goût puissant et sa couleur foncée.
Plus sur la saveur : Le miel de bruyère brut de Luisa est une variété classique. Très populaire en raison de sa superbe saveur terreuse profonde, riche mais pas écœurante, balsamique mais pas salée. Il est légèrement amer mais complété par une douceur équilibrée.
D'où vient le miel ? Cette variété de miel de montagne vient des Asturies, une région en grande partie intacte, sauvage et diversifiée du nord de l'Espagne. Les ruches de Luisa sont bien loin des sources de pollution des parcs nationaux.
Qui produit ce miel ? Ce miel vient de Luisa et de sa fille Olaya. C'est une apicultrice passionnée par la production de miel brut de la plus haute qualité, avec beaucoup d'attention aux détails. Ses miels ont un goût riche et plein, typique de nombreux produits de la région. La plupart de ses produits sont certifiés biologiques.
Sachez que le miel brut cristallise et qu'il s'agit d'un processus naturel qui se produit principalement en raison du glucose naturel contenu dans le miel brut. Pour plus d'informations sur la raison pour laquelle le miel cristallise, consultez cetarticle et pour une explication plus scientifique, consultez Wikipédia .
À propos de nous : Chez The Raw Honey Shop, nous prenons le miel très au sérieux et nous pensons que le miel doit être CRU, non pasteurisé et 100 % naturel. Depuis 2008, nous présentons à nos clients un tout nouveau monde de miel brut non pasteurisé, pur et entièrement naturel. Avec un catalogue de produits composé de plus de 30 miels bruts et biologiques différents, nous avons une variété pour tous les goûts.
Merci de votre visite dans notre boutique et nous sommes impatients de vous faire découvrir un monde de miel naturel brut, pur et vraiment merveilleux, comme les abeilles le souhaiteraient !
*La photo du produit est représentative de ce produit. La couleur et la texture du miel peuvent varier selon la saison et le niveau de cristallisation. Veuillez vérifier le titre et la description du produit pour connaître le contenu exact.*






