Worried about what to do with that kilo of honey if you don't like it? If you decide you don't want it for any reason, return the jar to us within 90 days of ordering, and we will replace or refund the item right away.
The below policy applies to all retail orders. If you are a trade customer, please contact us directly for more information on returns.
Please note that, because of numerous previous issues, we cannot accept any returns or process any replacements for international orders any longer.
The Raw Honey Shop 90 Day Extended Returns Policy
The Raw Honey Shop 90-Day Extended Returns Policy allows you to cancel an order with us just in case you have any problems. This extended returns policy includes items that have been opened (exemptions apply as below).
We realise it might take a while before you get around to opening every jar of honey you’ve ordered. So, if 89 days after you receive your order, you find you don't like something you've bought, let us know, and we will help you to return the item(s).
If you've eaten or otherwise used a significant portion of the item before deciding to return it, then we won't be able to accept it as a return.
We will replace or refund lost or damaged orders free of charge.
Replacements and refunds will be processed within 14 days of our receipt of the unwanted item(s) or proof of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. You will be refunded for the full cost of the product(s) as well as any original shipping fees paid.
The amount of time taken for your refund to clear in your account is dependent on your banking/payment provider. If you have any problems with your refund, please let us know, and we will do our best to assist, though we are not able to contact your payment provider on your behalf.
If you have purchased a product consisting of multiple separate items (eg: bundles, bargain boxes, etc …), we are only able to accept return of the entire product and not individual components.
We only guarantee a single replacement per item under this policy.
Please note the following items are exempted from this extended returns policy:
Opened tubs of honey weighing more than 1kg in weight. (If you are not sure you’ll like a particular variety of honey, please order a 1kg jar or smaller before ordering larger sizes).
Clearance items (eg: bargain boxes, out of date items, items with cosmetic damage, etc ...)
Fresh frozen items, including fresh royal jelly and fresh bee pollen.
Consumer Contracts Regulations
If you have purchased our products online or over the phone, our extended returns policy (see below for more details) is in addition to the following statutory provisions under the relevant Consumer Contracts Regulations.
If the item(s) you receive is somehow faulty or otherwise not as described, your right to return your item(s) is covered under the Consumer Rights Act 2015.
How to Return Items to Us
Please inform us within the specified period of time if you would like to return an item, and we will assist you with the free return of your product.
A returns form with all necessary instructions will be sent to you. Please fully complete this form in order to ensure timely processing of your return.
We will provide you with a FreePost address to which you must ship your product. This way, you will not incur extra charges in order to return your item.
If you send the product back to us via an alternative method, please be aware we will not be able to refund you the cost of the return shipping.
Prior to sending, please ensure the product is packaged securely so it will not break while in transit. It is generally best to reuse the packaging in which you received the item in order to ensure against damage and reduce waste.
We are unable to provide additional packing materials for your return.
Items damaged in transit back to us are not covered by the Consumer Contracts Regulations and would therefore only be eligible for return if they are covered under our 90 Day Extended Returns Policy.
If we receive a return from you, and it is determined that your returned item(s) is not eligible for replacement or refund under our returns policy, you will be responsible for the shipping costs associated with sending the parcel back to you. If you do not wish to pay these shipping costs, we will hold your returned item(s) in our warehouse for a maximum of two weeks from the date of receipt before it is destroyed.
Abuse of this returns policy may result in action being taken by The Raw Honey Shop.
The Raw Honey Shop reserves the right to apply and interpret this extended returns policy as it decides is most appropriate.
If you are dissatisifed with the resolution of any issue you have had with our products, you can make use of the EU's independent dispute resolution body. You can find more information on this here: Online Dispute Resolution.
If you have any questions or need assistance with this, please contact us at email@example.com or call on +44 (0) 1273 682109.