Worried about buying in case you don't like the honey? If you don't like it or decide you don't want it for any other reason, return the honey to us within 90 days, and we will refund you right away.
The below policy applies to all retail orders. If you are a trade customer, please contact us directly for more information on returns.
Consumer Contracts Regulations
If you have purchased our products online or over the phone, our extended returns policy (see below for more details) is in addition to the following statutory provisions under the relevant Consumer Contracts Regulations.
If the item(s) you receive is somehow faulty or otherwise not as described, your right to return your item(s) is covered under the Consumer Rights Act 2015.
The Raw Honey Shop 90 Day Extended Returns Policy
The Raw Honey Shop 90-Day Extended Returns Policy gives you additional rights to cancel an order with us just in case you have any problems. We realise it might take a while before you get around to opening every jar of honey you’ve ordered. So, if 89 days after you receive your order, you find you don't like something you've bought, let us know, and we will help you to return the item(s).
If you've eaten or otherwise used a significant portion of the item before deciding to return it, then we won't be able to accept it as a return.
Tubs of honey weighing more than 1kg in weight. (If you are not sure you’ll like a particular variety of honey, please order a 1kg jar or smaller before ordering larger sizes).
Clearance items (eg: bargain boxes, out of date items, items with cosmetic damage, etc ...)
Fresh frozen items, including fresh royal jelly and fresh bee pollen.
We only guarantee a single replacement per item under this policy.
How to Return Items to Us
Please inform us within the specified period of time if you would like to return an item, and we will assist you with the free return of your product.
A returns form with all necessary instructions will be sent to you. Please fully complete this form in order to ensure timely processing of your return.
We will provide you with a FreePost address to which you must ship your product. This way, you will not incur extra charges in order to return your item.
If you send the product back to us via an alternative method, please be aware we will not be able to refund you the cost of the return shipping.
Prior to sending, please ensure the product is packaged securely so it will not break while in transit. It is generally best to reuse the packaging in which you received the item in order to ensure against damage and reduce waste.
We are unable to provide additional packing materials for your return.
Items damaged in transit back to us are not covered by the Consumer Contracts Regulations and would therefore only be eligible for return if they are covered under our 90 Day Extended Returns Policy.
If you are dissatisifed with theresolution of any issue you have had with our products, you can make use of the EU's independent dispute resolution body. You can find more information on this here: Online Dispute Resolution.
If you have any questions or need assistance with this, please contact us at firstname.lastname@example.org or call on 01273 682 109.